FAQ よくある質問

Q クリームの中に白い粒々が混じっていますがお肌に影響はないですか?
A 白い粒々はワセリンの粒子になりますので、お肌に悪影響はないので安心してください。 パッケージに記載されている「ワセリンの粒子が析出する場合があります」と同じ現象です。 白い粒々が出てきた際には、ティッシュで拭き取るなどのご対応をお願いします。 ※商品ページに画像がございます。
Q 大容量版は何か容器に移して使用するのですか?
A 詰替えせずに使いたい量を手に乗せて、そのままでもご使用いただけます。 必要であれば、容器はご自身で用意していただき、詰め替えていただく必要がございます。 大容量版のコンセプトは「自分自身で使いやすい容器を選ぶ」を掲げていて、ポンプ式が使いやすい方もいればツボ型容器が使いやすい方、インテリアに合わせたデザインの容器を使用したい方もいますので、ご自身の性格(詰め替えるのが面倒な方はそのまま使用など)に合わせて、容器を剪定していただけたらと思います。 容器は100円ショップで購入もできますし、容器に移さなくてもそのままでも使えますので、あなたのライフスタイルで使いやすいように使ってください。 こちらのnoteに詰め替えについての記事を掲載しておりますので、ご一読ください。 https://note.com/ns_project2019/n/na82068df2c79
Q 50mlハンディタイプと500ml大容量の成分は一緒ですか?
A はい、一緒です。 ハンディタイプはポーチなどに入れて持ち運びが便利なタイプ。 大容量タイプはご自宅用で全身使う、容量の違いです。
Q 美容医療の傷跡にも使えますか?
A ケアテアは医薬品ではなく、化粧水や乳液のスキンケア用品と一緒で化粧品の扱いです。 クリニックによって、手術の方法や術後のケアの方法が異なるため、医師からスキンケア開始の指示が出ている場合お使いください。 手術ではなく美容医療のレーザーなどの施術やアフターケアの保湿クリームとして使用する際も、クリニックの指示にしたがって、スキンケアを開始してください。
Q ギフトを直送は可能ですか?
A ギフトの直送も可能です。 商品のオプションにラッピングのオプションがありますので、カートで決済してご購入ください。 お届け先にお届けしたい贈答者の住所をご記入の上、備考欄に「ギフト用、直送希望」とご記入ください。 同梱するものは、ラッピングされた商品とリーフレットのみになります。
Q 使用期限・保管方法を教えてください。
A 基本的に使用期限、は封の空いていない化粧品は3年、開封したものは1年と言われています。 開封してしまった場合は、なるべく早く使用することをおすすめします。 高温多湿は避けていただきたいですが、日常生活で普通に管理していれば特に問題ありません。 クリームを温めたりはしないでください。
Q ケアテア プロテクトUVミルクはワセリンベースですか?
A プロテクトUVミルクは、ワセリンベースではございません。 全成分はこちらです。 水・酸化亜鉛・BG・スクワラン・パルミチン酸エチルヘキシル・グリセ リン・ポリヒドロキシステアリン酸・ジメチコン・ペンチレングリコール・ベヘニルアルコール・酸化チタン・ポリメチルシルセスキオキサン・(アクリロイルジメチルタウリンアンモニウム/VP)コポリマー・ホホバエス テル・メチコン・水酸化Al・イソステアリン酸・シロキクラゲ多糖体・ヒド ロキシプロピルメチルセルロースステアロキシエーテル・t-ブタノー ル・アラントイン・フェノキシエタノール
Q 紫外線吸収剤は使用していますか?
A ケアテアプロテクトUVミルクは、紫外線吸収剤不使用のノンケミカル処方、ハワイの海でも使用できる肌と環境にやさしいUVミルクとなっております。
Q 1回の使用量はどれくらいですか?
A 顔と首であれば1円玉程度を目安に、薄づきにならないよう範囲に合わせて、使用量を調整してください。 紫外線防止効果のあるファンデーションなどを重ねづけることで、より防止効果を高めることができます。
Q 子供も使用できますか?
A 日やけ止めを使用する目安として、6ヶ月以上のお子様を対象にご使用いただけます。 子供の肌は薄く、大人のようなバリア機能が整うのは6歳頃ですので、お肌の様子を見ながらご使用ください。 1歳未満のお子様は、帽子や日傘などの直射日光を避ける物理的な紫外線対策をおすすめします。

Privacy Policy

The store(or “we”, “us”, or “our”, as the case may be) recognizes the importance of your personal information, and complies with the Act Concerning Protection of Personal Information (hereinafter referred to as “Act”) and properly treats and protects your personal information in accordance with this Privacy Policy (hereinafter referred to as “Policy”).

1. Definition of personal information
As used in this Policy, “personal information” shall mean personal information defined pursuant to Article 2.1 of the Act, meaning information pertinent to existing individual, which can personally identify a specified individual by its name, birth date, or other description contained in such information (including those which can easily collate other information to personally identify a specified individual), or those containing personal identification code.
2. Purpose of personal information
The store shall use your personal information to:
  • (1) provide our services;
  • (2) give guidance and respond to inquiries in connection with our services;
  • (3) give guidance relating to our goods and services;
  • (4) cope with a violation of our rules and regulations or the terms and conditions, or polices (hereinafter referred to as “Rules”) in connection with our services;
  • (5) notify you of any change in Rules relating to our services;
  • (6) facilitate improvement of our services and development of new services;
  • (7) generate data processed for statistical purposes and made anonymous, which cannot be personally identifiable in connection with our services; and
  • (8) accomplish purposes incidental to purposes as set forth above.
3. Change of purposes of use of personal information
The store reserves the right to change the purposes of use of personal information for as long as it will continue to remain relevant, and notify you of, or make it public such change.
4. Restriction on use of personal information
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not use your personal information except as required to accomplish the purposes of use without your consent, unless:
  • (1) required by the applicable laws and regulations;
  • (2) it is necessary to protect a person’s life, body, or property, and it is difficult to obtain your consent;
  • (3) it is particularly necessary to improve public health and facilitate sound education for children, and it is difficult to obtain your consent; or
  • (4) it is necessary for us to cooperate with state or local government or its agency in carrying out their statutory duties and functions, and it is detrimental to carry out of them if your consent needs to be obtained.
5. Proper collection of personal information
We shall collect personal information, and shall not collect personal information by false or otherwise illicit means.
6. Security of personal information
The store shall carry out necessary and proper supervision over its employees, in order to secure your personal information against risk of loss, destruction, alteration, and leaking of your personal information. If we subcontract, wholly or partially, treatment of your personal information, we shall carry out necessary and proper supervision over a subcontractor.
7. Provision to third parties
Unless otherwise permitted by the Act and other relevant applicable laws and regulations, we shall not provide to third parties your personal information without your prior consent, except for cases where:
  • (1) we provide personal information as a result of subcontracting, wholly or partially, treatment of your personal information to the extent necessary to accomplish the purposes of use of personal information;
  • (2) your personal information is provided by way of merger or amalgamation, or other events of business transfer; and
  • (3) your personal information is shared with third parties in accordance with the Act.

We may provide personal information to the following foreign advertisement distribution company located in a foreign country (i.e., a country or region which is outside of Japan) for the purpose specified in Article 2 (Purpose of use of personal information), Paragraph 2. The advertisement distribution company shall not use personal information for purposes other than an advertisement distribution purpose or a purpose of measuring the effectiveness of the distributed advertisements.
■ Meta Platforms, Inc.(California, U.S.A)
  • ・Items of personal information to be provided:Customers’ email address, telephone number, IP address, name, and other information necessary for distributing advertisements.
8. Disclosure of personal information
If we are required by you to disclose your personal information pursuant to the Act, we shall promptly disclose it to you, after identifying that such request has been submitted by you (if such information does not exist, we shall notify to that effect.), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
9. Correction of personal information
If we are required by you to make a correction, addition, or deletion (hereinafter referred to as “Correction”) of your personal information by reason that such information is untrue, we shall promptly carry out investigations to the extent necessary to accomplish the purposes of use thereof after identifying that such request has been submitted by you, and make a Correction based on the results thereof, and you shall be notified thereof (or we shall notify you if we shall not make any Correction), unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
10. Suspension of use of your personal information
If we are required by to you to suspend use of or delete (hereinafter referred to as “Suspend”) your personal information by reason that such information is treated for any purpose other than those which are made public, or is obtained or collected by false or otherwise illicit means, and we found that such request is reasonably acceptable, we shall promptly Suspend use of your personal information after identifying that such request has been submitted by you, you shall be notified thereof, unless otherwise we are not obligated to do so under the Act or other relevant laws and regulations.
11. Use of Cookie or other technologies
  • (1) Cookie or other similar technologies may be used for our services. These technologies shall be useful to grasp the status of how our services are used to make them better. If you do not want the benefits of Cookies, you may be able to opt-out by changing the configuration of your web browser, in which case you may not be able to use any part of our services.
  • (2) We use in our services Google Analytics provided by Google LLC, to investigate and analyze the information including customers’ usage of our services. For information on the mechanism of data collection and processing under Google Analytics and for other detailed information, please visit the sites provided by Google LLC.
    Google Analytics Terms of Service
    https://marketingplatform.google.com/about/analytics/terms/us/
    How Google uses information when customers use Google partners’ sites or apps the Service
    https://policies.google.com/technologies/ads?hl=en-US
    Google Privacy Policy
    https://policies.google.com/privacy?hl=en-US

    If you do not want your data to be used by Google Analytics, please use Google Analytics opt-out add-on provided by Google LLC.

    Google Analytics opt-out add-on
    https://tools.google.com/dlpage/gaoptout?hl=en
  • (3) Our services enable "Google Analytics’ Function for Advertising" and use the following features and use third-party cookies such as the DoubleClick cookie for advertisement and site improvement.

    ・Google Analytics Remarketing
    ・Google Analytics User Attribution Reports and Interest Reports

    This allows our services to use Google Analytics cookies for the analysis of approximate understanding of your age, gender, browsing history, and trends in interest in our services.

    If you do not want "Google Analytics’ Function for Advertising" to be used, you can disable its tracking function by your settings. You can disable it by installing the "Google Analytics opt-out add-on" in your browser.
12. Inquiries
If you have request for disclosure, opinion, question, complaint, or other inquiries about treatment of your personal information, please inform us at our Information Desk as specified in “Notation Based on the Specified Commercial Transaction Act” herein or make an inquiry by filling up an Inquiry Form contained in our store page.
13. Continuous efforts
We shall review the status of operation how your personal information is being treated on a regular basis, and use our best efforts to make them better, and modify this Privacy Policy from time to time.